Shipping policy

Shipping Policy

At Byholm, we strive to deliver your order as quickly and smoothly as possible. Below, you will find information about our delivery times, shipping and what happens in the event of delays.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so that you can follow your parcel.

Please note that orders placed during weekends or public holidays will be processed on the next business day.

Delivery Time

The standard delivery time is 6–10 business days from the date your order is dispatched.

We work with international warehouses to offer a carefully selected range of products at competitive prices.

During periods of high demand, such as campaigns, sales or public holidays, delivery may take up to 15 business days in some cases.

Tracking Your Order

Once your order leaves our warehouse, you will receive an email containing your tracking information.

Please allow up to 48 hours for the tracking information to be updated by the carrier.

Delivery Methods

Depending on the size of the parcel and the delivery address, your order will either be delivered directly to your mailbox or sent to your nearest collection point.

If your parcel is delivered to a collection point, you will receive a notification from the carrier with information about where and when it can be collected.

Split Shipments

If your order contains several products, they may occasionally be sent in separate shipments. This is done to ensure the fastest possible delivery.

You will never be charged any additional shipping fees for split shipments.

Delivery Delays

We always do our best to deliver within the stated delivery times.

In some cases, delays may occur due to circumstances beyond our control, including:

High demand experienced by the carrier
Customs processing
Extreme weather conditions
National public holidays
Other unforeseen events

We appreciate your understanding if a delay occurs.

Incorrect Delivery Address

The customer is responsible for providing accurate delivery information when placing an order.

If an incorrect or incomplete address has been provided and the parcel therefore cannot be delivered, the customer will be responsible for any additional costs incurred.

If you notice that you have provided an incorrect address, please contact us immediately at info@byholm.se. If the order has not yet been dispatched, we will do our best to help you update the address.

Uncollected Parcels

If a parcel is not collected within the time specified by the carrier and is therefore returned to us, we reserve the right to charge a fee corresponding to our actual costs for shipping, return shipping and administration.

If you wish to withdraw from your purchase after the order has been dispatched, you must first collect the parcel and then return it in accordance with our Returns and Refund Policy.

Missing or Damaged Shipments

If your order has been damaged during transit or has not arrived within a reasonable period, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Photographs of the parcel and product in the event of shipping damage

We will help you resolve the issue as quickly as possible.

Contact

If you have any questions about your delivery, you are always welcome to contact our customer service team.

Byholm

Email: info@byholm.se

We aim to respond to all emails within 1–2 business days.

Frequently Asked Questions

How long is the delivery time?

Each garment is manufactured and shipped from our production facilities abroad, allowing us to keep prices low while maintaining high quality. Please allow 6–8 business days from the time of order to delivery in Sweden. You will receive a tracking number as soon as the package has been shipped, so you can always see where it is.

Why does delivery take longer than at some other stores?

We avoid maintaining large inventories of unsold stock. Instead, garments are made to order, which means we don't have to mass-produce clothes that never sell. This is better for the environment and allows us to offer superior quality at a reasonable price, though it does mean delivery takes a little longer than shipping from a local warehouse.

How do I track my order?

As soon as your package has been shipped, you will receive a tracking number via email. You can follow its entire journey on our tracking page. Please allow 2–3 days for the package to appear in the system after receiving the tracking number.

Which payment methods can I use?

You can pay securely using Klarna, Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely via encryption directly at checkout, so your details are always protected.

What do I do if the garment doesn't fit?

We offer a 30-day return policy. If the garment doesn't fit, you can return it within 30 days of receiving your order, provided it is in its original condition with the tags attached. Read more in our refund policy.

Can I change or cancel my order?

Please contact us as soon as possible at info@byholm.se. Since the garments are made to order, we can often adjust the size or address if you contact us within 24 hours after that, production has already begun.

What material are the garments made of?

Each product has its own material description on the product page. We carefully select fabrics that are breathable, feel comfortable against the skin, and hold their shape wash after wash.

How do I contact customer service?

We respond in Swedish via info@byholm.se, Monday–Friday, 09:00–17:00. We do our best to reply within 24 hours.

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