Refund policy
Returns and Refund Policy
Shipping, Returns and Refunds
Here you will find information about delivery, the right of withdrawal, returns, refunds and complaints relating to purchases from Byholm.
Company Information
Byholm is operated by Smashed Bottles AB
Company registration number: 559360-1452
Email: info@byholm.se
Shipping and Delivery
We process and dispatch your order within 1–2 business days.
The standard delivery time is 6–10 business days, as our products are shipped from our international warehouse. This allows us to offer a carefully selected range of products at competitive prices.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so that you can follow your parcel.
If the parcel is too large to be delivered to your mailbox, it will be sent to your nearest collection point. You will then receive a notification from the carrier.
During periods of high demand, such as campaigns, sales or public holidays, delivery may take up to 15 business days in some cases.
Right of Withdrawal
As a consumer, you are always entitled to a 14-day right of withdrawal in accordance with the Swedish Distance Contracts Act.
The withdrawal period begins on the day that you, or a person appointed by you, receives the product.
If you wish to exercise your right of withdrawal, you must contact us at info@byholm.se before the withdrawal period expires and provide your order number.
The product must be returned without undue delay after you have informed us that you wish to withdraw from the purchase.
30-Day Satisfaction Guarantee
In addition to your statutory right of withdrawal, Byholm offers a voluntary 30-day satisfaction guarantee.
This means that you may return your order within 30 days of receiving it, even if the statutory withdrawal period has expired.
To qualify for the guarantee:
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The garment must be in good condition.
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All original tags must remain attached.
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The product must not have been washed or worn beyond what is necessary to try on the fit and size.
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You must notify us of the return before sending the product back.
Return Conditions
For a return to be approved, the following conditions apply:
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The product must be returned in the same condition in which it was received.
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The product may be tried on to assess its size, fit and characteristics in the same way as in a physical shop.
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The product must not be washed, damaged or used beyond what is necessary to assess it.
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All original tags must remain attached.
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The product should be returned in its original packaging whenever possible.
If the product has been used more than necessary to determine its characteristics and functionality, a deduction may be made from the refund to account for any reduction in value, in accordance with applicable consumer legislation.
How to Make a Return
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Contact us at info@byholm.se and provide your order number and the reason for your return.
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Our customer service team will send you instructions on how to complete the return.
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Return the product using a trackable shipping method.
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Keep your proof of postage until the return has been registered.
Returns sent without first being registered with our customer service team cannot be processed.
Return Address
Return instructions and the return address will be provided by our customer service team once your return has been approved.
Always contact us before returning a product.
Return Shipping Costs
When exercising the right of withdrawal or using our 30-day satisfaction guarantee, the customer is responsible for the return shipping costs.
For approved complaints concerning defective, incorrect or damaged products, Byholm will cover all return shipping costs.
Refunds
Once we have received and approved your return, the amount will be refunded using the same payment method used for the original purchase.
The refund will be issued no later than 14 days from the date on which we receive the returned product or from the date on which you provide evidence that the product has been returned.
If you paid using Klarna, your payment or invoice will be updated in accordance with Klarna’s procedures.
Size Exchanges
If you would like a different size, please contact our customer service team.
If the requested size is available, we will be happy to assist you with an exchange.
Uncollected Parcels
If a parcel is not collected and is therefore returned to us, we reserve the right to charge a fee corresponding to our actual costs for shipping, return shipping and administration.
If you wish to withdraw from your purchase after the order has been dispatched, you must first collect the parcel and then return it in accordance with our return instructions.
Complaints and Defective Products
If you have received a defective, incorrect or damaged product, you have the right to submit a complaint.
Contact us at info@byholm.se and include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
We will review your complaint and provide a solution as soon as possible.
If your complaint is approved, we will primarily offer:
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A new product
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A replacement product
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Or a refund
The available solution will depend on the circumstances.
Right to Make a Complaint
Under the Swedish Consumer Sales Act, you have the right to complain about an original defect in a product for up to three years from the date of purchase.
A complaint must be submitted within a reasonable period after the defect is discovered. A complaint made within two months of discovering the defect is always considered to have been submitted within a reasonable period.
Late or Missing Refunds
If you have not yet received your refund, we recommend that you:
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Check your bank account.
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Contact your bank or card provider, as some refunds may take several business days to process.
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Contact us at info@byholm.se if the issue remains unresolved.
Order Cancellations
If you wish to cancel an order after placing it, please contact us as soon as possible.
If the order has already been processed or dispatched, it can no longer be cancelled. You may instead return the product in accordance with this policy.
Disputes
In the event of a dispute, Byholm follows the recommendations of the Swedish National Board for Consumer Disputes (ARN).
You may also have the option to use the European Commission’s online dispute resolution platform where applicable.
Contact
Byholm
Email: info@byholm.se
A contact form is available on our website.
Customer Service
Monday–Friday
We aim to respond to all emails within 1–2 business days.
Thank you for shopping with Byholm!
